Refund Policy

We aim to offer products that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items.

If you are unhappy with your product please contact us at info@greatgiftsofficial.com so we can assist you.

In case of damaged/defect/broken/wrong orders being caused by our end, We'll arrange for a replacement item to be sent to you as soon as possible and we will do our best to assist you with the return/exchange process.

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@greatgiftsofficial.com.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@greatgiftsofficial.com

 

Gifts
If the item was marked as a gift when purchased by someone else and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, Please send us an email to info@greatgiftsofficial.com and we will give you all the informations about the return process. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.